jili99 Privacy Policy

jili99 is committed to protecting the privacy and personal data of every player who interacts with our Platform. This Policy has been drafted in plain, accessible English to ensure that players in Bangladesh and elsewhere can fully understand how their information is handled — without needing to interpret dense legal language.

This Policy covers all personal data collected through: the jili99 website and mobile browser experience, account registration and verification processes, deposit and withdrawal transactions, customer support interactions, promotional and bonus participation, and any other touchpoint between you and the jili99 Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which form part of the overall agreement governing your use of jili99.

jili99 collects the following categories of personal data, depending on how you interact with the Platform:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by a regulatory obligation and only with your explicit consent.

jili99 collects personal data through several channels:

• Direct submission: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated technologies: Data collected automatically when you visit the Platform, including cookies, web beacons, server logs, and session tracking tools that record your IP address, device identifiers, and browsing behaviour.
• Payment processors: Transaction confirmation data received from mobile banking providers such as bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal.
• Identity verification partners: Data returned by third-party KYC service providers when we verify the authenticity of identity documents you submit.
• Fraud prevention tools: Data received from fraud detection and anti-money laundering screening services that cross-reference your information against known risk databases.

jili99 processes your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity and age, maintain your account records, and provide you with access to the Platform's services.
• Payment processing: To facilitate deposits from and withdrawals to your nominated payment methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.
• Regulatory compliance: To fulfil our Know Your Customer (KYC) and anti-money laundering (AML) obligations, including age verification, identity checks, and suspicious activity reporting.
• Customer support: To respond to your queries, resolve complaints, and maintain records of support interactions for quality assurance.
• Responsible gaming: To monitor your gaming activity, identify patterns associated with problem gambling, and apply self-exclusion, deposit limit, or account restriction measures when appropriate.
• Fraud prevention and security: To detect and prevent unauthorised account access, fraudulent transactions, multi-accounting, and other prohibited conduct.
• Platform improvement: To analyse usage patterns and technical data in order to improve the performance, features, and user experience of the Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about new games or features — only where you have provided consent or where we have a legitimate interest and you have not opted out.

jili99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and jili99, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and age verification requirements.
• Legitimate interests: Processing carried out for purposes where jili99 has a legitimate operational or security interest, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time by contacting support or using account preference settings.

jili99 does not sell your personal data. We share data only in the following limited and controlled circumstances:

• Payment service providers: We share transaction-related data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank solely to process your financial transactions. These providers process your data under their own privacy policies and applicable financial regulations.
• Identity verification partners: We share identity document data with licensed KYC service providers to verify your identity and age as required by our compliance obligations. These partners are contractually bound to process your data only for verification purposes.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, JILI Gaming, Ezugi, NetEnt, and Microgaming may receive limited technical session data (such as player session tokens and bet records) to facilitate the operation of their games on the Platform. This data does not include your full identity information.
• Fraud and security services: We share relevant data with fraud detection and anti-money laundering screening services to protect the Platform and its players from financial crime.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, financial regulators, or other government bodies where required by law or in response to a valid legal order.
• Professional advisers: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations, accessed where necessary in connection with legal or financial matters.

jili99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal retention requirements. The following general retention periods apply:

When your data is no longer required, jili99 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data, which can no longer be linked to any individual, may be retained indefinitely for analytical and statistical purposes.

jili99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information are protected in transit.
• Encrypted data storage: Sensitive data fields, including passwords and financial identifiers, are stored using industry-standard encryption and one-way hashing algorithms. Plain-text storage of sensitive data is strictly prohibited.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their specific role, and all access is logged.
• Multi-factor authentication: Administrative systems that store or process player data are protected by multi-factor authentication, reducing the risk of unauthorised internal access.
• Regular security audits: jili99 conducts periodic security assessments of our Platform infrastructure, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses.
• Fraud detection systems: Automated systems monitor account activity around the clock for patterns consistent with fraud, account takeover, or other security threats, triggering alerts for manual review where necessary.

jili99 uses cookies and similar technologies — including web beacons, pixel tags, and local storage — to improve your experience on the Platform and to collect usage data. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences, such as language settings or display options, to provide a more personalised experience during your visit.
• Analytical cookies: Collect aggregated, anonymised data about how visitors use the Platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve the Platform's design and content.
• Marketing cookies: Track your visits to the Platform to help us deliver promotional content that is relevant to your interests. These cookies are only set with your consent.

You can manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Essential cookies cannot be disabled as the Platform cannot operate without them.

As a jili99 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at support jili99.cam from the email address registered to your account.

• Right of access: You may request a copy of the personal data jili99 holds about you, along with information about how it is being processed.
• Right to rectification: You may request that inaccurate or incomplete personal data held about you be corrected or updated.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted. Note that this right is subject to overriding legal retention obligations — for example, we are required to retain financial transaction records for regulatory purposes even after account closure.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is carried out by automated means and based on your consent or a contract, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to other processing activities based on legitimate interests, subject to jili99's assessment of overriding grounds.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within a reasonable period, normally within 30 calendar days of receipt. Where a request is complex or we receive a high volume, we may extend this period by a further 30 days and will notify you accordingly.

jili99 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 18. Registration requires confirmation that the applicant is 18 years of age or older, and all accounts are subject to age verification checks.

If jili99 discovers or is notified that a registered account belongs to a person under the age of 18, we will take the following immediate steps:

• Suspend the account with immediate effect.
• Void any bonus funds or wagering activity conducted during the period of underage use.
• Return any deposited real-money funds to the originating payment method after identity and age verification.
• Permanently delete all personal data associated with the underage account, subject to any mandatory legal retention requirements.

jili99 may send you promotional communications about bonuses, new games, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL and IPL tournament offers), and Platform news. We will only send marketing messages where:

• You have provided explicit consent to receive marketing communications at the time of registration or subsequently through your account preferences, or
• You have previously engaged with jili99's services and we have a legitimate interest in contacting you about similar offers, subject to your right to opt out at any time.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" or "opt out" link included in any marketing message we send.
• Updating your communication preferences in your account settings panel.
• Contacting our support team directly at support jili99.cam and requesting removal from marketing lists.

Opting out of marketing communications will not affect the delivery of transactional or account-related messages, such as deposit confirmations, withdrawal notifications, account security alerts, or important Policy updates — these are sent for operational reasons and are not subject to marketing opt-out controls.

jili99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When changes are made, the revised Policy will be published on this page with an updated effective date.

Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — jili99 will endeavour to notify you in advance via a Platform notification or a message to your registered contact details. Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of the changes.

If you have any concerns about a change to this Policy, you are welcome to contact our support team before the revised Policy takes effect. If you do not accept the revised terms, you may request account closure, and any remaining real-money balance will be returned to you in accordance with our standard withdrawal procedures.

If you have any questions, concerns, or complaints about this Privacy Policy or the way jili99 handles your personal data, please contact our support team. We take all privacy enquiries seriously and will respond promptly.

When submitting a privacy enquiry or data rights request, please include your registered username, the email address associated with your account, and a clear description of your query or the right you wish to exercise. We may request additional information to verify your identity before processing your request, in order to protect the security of your account.

For responsible gaming support requests — including self-exclusion, deposit limit changes, or concerns about problem gambling — please refer to our dedicated Responsible Gaming page or include "Responsible Gaming Request" in your support message subject line so that it reaches the appropriate team without delay.